Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We offer nationwide shipping to over 17,000+ PIN codes across India. Your order will be shipped via air or road transport, depending on the fastest and most reliable option available for your location.

πŸ”Ή Shipping Details:

βœ… Fast & Reliable Delivery – We choose the best shipping partners to ensure timely delivery.
βœ… Shipping Modes – Air or road transport, based on location and availability.
βœ… Tracking Available – Once your order is shipped, you'll receive a tracking link via SMS or email.
βœ… Estimated Delivery Time – Typically 3-7 business days, depending on your city or state.
βœ… Cash on Delivery (COD) – Available in select locations.
If you have any queries regarding shipping, feel free to contact our support team for assistance.

Do You Ship Internationally?

No, we currently do not offer international shipping. Our services are available only within India, covering 17,000+ PIN codes nationwide.
If we expand to international shipping in the future, we will update our customers accordingly. Stay connected for updates!

How Long Will It Take To Get My Package?

Delivery time depends on your location and the shipping method used:
βœ… Metro Cities & Major Towns – 3 to 5 business days
βœ… Tier 2 & Tier 3 Cities – 4 to 7 business days
Once your order is shipped, you will receive a tracking link via SMS or email to monitor the delivery status.

PAYMENT

What Payment Methods Are Accepted?

We offer secure and convenient payment options through PhonePe 3D+ Payment Gateway. You can pay using:
βœ… UPI (Google Pay, PhonePe, Paytm, etc.)
βœ… Debit & Credit Cards (Visa, Mastercard, RuPay, etc.)
βœ… Net Banking (All major banks supported)
βœ… Wallets (PhonePe, Paytm, etc.)
βœ… Cash on Delivery (COD) – Available in select locations
All transactions are secure and encrypted to ensure safe payments. If you face any issues, feel free to contact our support team.

Is Buying On-Line Safe?

Yes! Shopping on Bharat Chikitsa is 100% safe and secure. We use PhonePe 3D+ Payment Gateway, which ensures end-to-end encryption for all transactions.

πŸ”Ή Why is it safe to shop with us?

βœ… Secure Payments – All transactions are processed through a trusted payment gateway.
βœ… Encrypted Data – Your personal and payment details are protected with advanced security protocols.
βœ… Trusted Shipping Partners – Orders are handled and delivered by reliable logistics providers.
βœ… Easy Order Tracking – Get real-time updates on your order status.
βœ… Customer Support – Need help? Our support team is always available to assist you.
Shop with confidence at Bharat Chikitsa! πŸ˜ŠπŸ›οΈ

Order & Retunrs

How do I place an Order?

Placing an order on Bharat Chikitsa is quick and easy! Follow these simple steps:

πŸ”Ή Step-by-Step Guide to Ordering:

1️⃣ Browse Products – Visit our website and select the product you want to buy.
2️⃣ Add to Cart – Click the "Add to Cart" button to save the item for checkout.
3️⃣ Proceed to Checkout – Click on the cart icon and review your selected items.
4️⃣ Enter Shipping Details – Fill in your name, address, and contact information.
5️⃣ Choose Payment Method – Pay securely via UPI, Debit/Credit Card, Net Banking, Wallets, or COD (available in select locations).
6️⃣ Confirm & Place Order – Click "Place Order" to complete your purchase.
7️⃣ Receive Order Confirmation – You will get an order confirmation via SMS & email, along with a tracking link once your order is shipped.
For any assistance, feel free to contact our support team. Happy shopping! πŸ˜ŠπŸ›οΈ

How Can I Cancel Or Change My Order?

We understand that you may need to modify or cancel your order. Please follow the steps below:

πŸ”Ή Order Cancellation:

βœ… Before Shipping: You can cancel your order before it is shipped by contacting our support team.
βœ… After Shipping: Once your order is shipped, cancellation is not possible. However, you may refuse the delivery if you no longer wish to receive it.

πŸ”Ή Order Modifications

βœ… Modifications can be made before your order is processed. Contact our support team as soon as possible to request changes.
βœ… Once the order is shipped, modifications are not allowed.

πŸ”Ή How to Request Cancellation or Changes?

πŸ’¬ WhatsApp: +91-98788-35321
πŸ“§ Email: info@BharatChikitsa.com

Do I need an account to place an order?

No, you do not need an account to place an order. You can shop as a guest and complete your purchase easily.

πŸ”Ή Benefits of Creating an Account:

βœ… Faster Checkout – Save your shipping details for future orders.
βœ… Order Tracking – Easily track your past and current orders.
βœ… Exclusive Offers – Get early access to discounts and special promotions.
βœ… Easy Returns & Support – Manage your orders conveniently.
While creating an account is optional, we recommend signing up for a better shopping experience! 😊

How Do I Track My Order?

Tracking your order is quick and easy!

πŸ”Ή Steps to Track Your Order:

1️⃣ Order Confirmation – Once your order is placed, you will receive a confirmation via SMS & email.
2️⃣ Shipping Notification – When your order is dispatched, we will send you a tracking link via WhatsApp, SMS, or email.
3️⃣ Track Online – Click on the tracking link to check the real-time status of your package.
4️⃣ Need Help? – If you have any issues tracking your order, contact our support team.

πŸ”Ή Contact Support for Assistance:

πŸ’¬ WhatsApp: +91-98788-35321
πŸ“§ Email: info@BharatChikitsa.com
We ensure a smooth and transparent delivery process for your convenience! 🚚✨

How Can I Return a Product?

We strive to provide high-quality products, but if you need to return an item, please follow the steps below.

πŸ”Ή Return Policy:

βœ… Eligibility: Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
βœ… Return Request Window: You must initiate the return within 7 days of receiving the product.
βœ… Unused Condition: The item must be unused, unopened, and in its original packaging to be eligible for return.

πŸ”Ή How to Initiate a Return?

1️⃣ Contact Support – Reach out to us via WhatsApp or email with your order details and reason for return.
2️⃣ Provide Proof – Share clear photos/videos of the product and packaging for verification.
3️⃣ Approval & Pickup – Once approved, we will arrange a pickup or guide you on returning the product.
4️⃣ Refund/Replacement – After receiving the returned item, we will process your refund or replacement as per our policy.

πŸ”Ή Contact Support for Returns:

πŸ’¬ WhatsApp: +91-98788-35321
πŸ“§ Email: info@BharatChikitsa.com
We are here to assist you and ensure a hassle-free return process! πŸ˜ŠπŸ›οΈ
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